How complaints are handled
Call with your name, callback number, service address, date of the interaction, and a clear description of the concern. The operator should acknowledge the complaint, review available records, and explain the next step. Escalation contacts must be approved before public launch.
Information to include
Provide the service address, relevant date, people involved, what happened, the outcome you seek, and any photographs or documents that help explain the concern.
Review and response
The operator should record the issue, check available communications and job records, identify any immediate safety or property concern, and explain the next action. Urgent danger should be reported to emergency services.
Fair handling
Making a complaint should not change how a legitimate service issue is assessed. Keep copies of messages and agreements for reference.
Start with the structure, access, and finish line.
Have photos, rough dimensions, utility notes, and the narrowest route measurement ready.